Never Miss Another Patient Opportunity.

Much more than answering phones. We can assist with incoming calls, answering routine patient questions, appointment scheduling, outbound scheduling calls, reschedules and cancellations, patient messages, referral and lead follow-ups, recalls and reactivations, confirmations, text and email monitoring, and more. Our support is customized around your existing workflows so we function as an extension of your front desk.

For over 16 years, we’ve specialized in supporting healthcare practices. Instead of simply answering calls and taking messages, our patient care coordinators can work within your workflows and systems to schedule appointments, document interactions, complete follow-ups, and deliver a patient experience designed to feel like part of your team.

Yes. Our team receives required HIPAA compliance training and certification, and we use secure processes and technology to protect sensitive patient information. We can also execute a Business Associate Agreement (BAA) with your practice.

NR Medical works with a wide range of EHRs, practice management systems, scheduling platforms, phone systems, and communication tools. Whenever possible, we integrate into the systems and processes your team already uses rather than forcing you into a new workflow.

Yes. Practices can choose live Patient Care Coordinators, an AI Receptionist, or a combination of both. Both live and AI support can be available 24/7. With a hybrid model, AI can handle routine calls and high-volume periods while live coordinators step in when a patient needs more personalized support. We customize the right mix around your call volume, workflows, hours, and budget.

Learn more about our AI Receptionist →