Recalls And Overdue Patients
We work your recall and overdue patient reports, call everyone who is due, and book them while we have them on the phone.
Outbound patient calls
Your front desk isn't ignoring the recall list.
They're answering the phone.
Outbound always loses to the phone that's ringing right now. We're 100% focused on calling your patients, so recalls, no-shows and follow-ups actually get made, and get booked straight into your system.
700+ practices16 years in business100+ trained coordinatorsHIPAA certified team
CoordinatorHi, this is Laura calling from Riverwood Medical Group. We're calling because Dr. Smith noticed you were due for an appointment. Do mornings still work best?
PatientMornings are better, yes. Do you have anything the week of the 12th?
Booked. Thursday the 12th, 9:30 AM.
Written into your system during the call, with insurance and contact details updated.
The problem
Your patient database is a gold mine.
Hundreds of patients are sitting in it untouched every month. Due for a visit. Never rescheduled after a no-show. Treatment accepted but never booked. Every one of them is revenue you've already paid to acquire, waiting on a phone call nobody has time to make.
It isn't a staffing failure. A front desk with patients at the window and three lines ringing will always put the outbound list last, and the list keeps growing.
Recalls quietly age out
Patients due for a visit drift past six months, then a year, then to whoever calls them first.
No-shows never get rescheduled
The slot is already lost. Without a call that same week, the patient often is too.
Leads go cold in days
Someone who called about a consultation last Thursday has moved on by the time anyone calls back.
What we call about
Campaigns that pay for themselves.
Tell us who to call and why. We use your scripts or write them with you, and every call is placed by a HIPAA-certified coordinator who knows your practice. You see appointments booked against hours spent, so the return is easy to prove.
No-Shows And Cancellations
Same-week calls to everyone who fell off the schedule, so the gap gets filled instead of written off.
Unscheduled Treatment
Patients who accepted a procedure or treatment plan but never got on the books. We follow up until they're scheduled.
Reminders And Confirmations
Live confirmation calls ahead of appointments, with rescheduling handled on the spot when something's changed.
Consultation Follow-Up
Patients who came in for a consult and left to think about it. We call back while the interest is still there, not a week later.
Lead Nurturing
We call the moment the lead comes in, while they're still looking at your website, then keep working them on a set cadence until they book or tell us they're not ready.
Referral Follow-Up
Patients referred in by another provider who never called to schedule. We reach out, get them booked, and log the outcome against the referral.
Insurance And Demographics
We collect the insurance and contact details you keep on file at the time of scheduling and update your system, so the front desk isn't chasing them at check-in.
Meet one of our 100+ patient care coordinators.
Not just phone calls
Patients answer where they already are.
Some patients pick up. Plenty won't, but they'll text back in four minutes. We work all three channels, and we handle what comes back so nothing lands on your front desk.
Outbound Texts
Recalls, reminders and follow-ups sent by text for the patients who never answer the phone.
Text Replies, Managed
When a patient texts back, a coordinator answers, books the appointment and updates your system. We work inside your own texting platform, so every conversation stays on your number and in one thread.
Email Appointment Requests
Requests that come in by email get worked the same day, booked directly, and confirmed back to the patient.
Inside your system
Booked in real time, not sent back as a message.
We work inside your EHR, EMR or practice management system while we're on the phone with the patient. Nothing lands in a queue for your staff to key in later, and every action is stamped so you can see exactly what we did.
While we have the patient on the line:
- Schedule directly into your system
- Update the insurance and demographic details on file
- Add new patients straight into your EMR
- Text or email forms, portal instructions and confirmations
- Pull recall and scheduling reports
- Document the outcome of every call
- Create tasks for your staff and process payments
How it works
Up and running in three steps.
We do the heavy lifting. Your team hands over the list and the logins, and we take it from there.
Step one
Onboarding call
We walk through your scheduling rules, scripts, providers and systems together, so the calls sound like your practice from the first one.
Step two
We build the campaign
We pull the list from your system or work from yours, agree on the script and call windows, and set what gets logged.
Step three
We start calling
Coordinators place the calls, book appointments in your system, and send you results. Live campaigns typically start within five business days.
Weekly
reports, sent automatically
24/7
access to outbound results
Every call
time stamped with its outcome
“We get a 10X return on our investment in NR Medical in gross sales. That adds up to about $12,000 of additional monthly revenue.”
Month to month contracts.
No hidden fees.
Choose the campaigns you need and pay for nothing else.
The Solution
A Front Desk That
Never Calls In.
No coverage gaps, no missed calls, no lost patients. Live Patient Care Coordinators and AI Receptionists, built to run your front desk exactly like your best hire - every single day.
Book A CallThe Solution
Everything Your Front Desk
Needs, Handled.
One connected service built around the moments your practice is most exposed - the ring nobody answers, the follow-up that slips, the patient who calls someone else instead.
Live Call Relief
Every inbound, overflow, and scheduling call answered by a live, HIPAA-certified coordinator - during office hours or after them.
24/7 Receptionists
Coverage around the clock, so the patient calling at 9pm gets a person, not a voicemail.
AI + Live Hybrid
Instant AI answers for routine requests, with a live coordinator ready the moment a call needs a human touch.
Inbound Scheduling
New patients and scheduling calls booked live, straight into your EHR, EMR, or practice management system.
Outbound & Follow-Ups
Recalls, reminders, no-show follow-up, and lead nurturing - placed on your behalf, every time.
0
Missed calls when we're covering your front desk.
How It Works
Up And Running In 3 Steps.
We do the heavy lifting. Our trained, HIPAA-certified agents handle your inbound and outbound calls, from answering and scheduling to recalls and follow-ups, all within your preferred workflow.
Choose Your Plan
Choose the plan that fits your practice.
Right NowSchedule Your Onboarding
We walk through your scripts, procedures, and systems together so everything feels seamless from day one.
Same DayGo Live
You forward your calls and we get to work answering, scheduling, and completing outbound campaigns. AI agents go live in 48 hours; live agents take 7 business days.
*Need to go live sooner? Just ask us and we will make every effort to accommodate you.
Within 48 Hours
The Result
Happy Patients.
Every call answered, every question handled with care.
That's the outcome of getting the details right.
“NR Medical, Your team has been amazing in supporting our clinics this week. Please extend our sincere gratitude to them!”
The Result
In Their Own Words
Real feedback from the clinics and practices that rely on us to get the details right, call after call.
“We are short staffed at our office today with some unexpected events, your help is lifesaving, thank you again.”
“I would say we get a 10X return on our investment in NR Medical in gross sales....That adds up to about $12,000 of additional monthly revenue.”
99.96%
Calls Handled Correctly the First Time
Why Practices Choose Us
The Best InThe Business.
No one does it like us. We live and breathe all things front desk - down to how every note is written, how every call is logged, and how every patient is treated. It's the reason 700+ practices have trusted us for 16+ years, and it's what makes us more than an answering service: we become an extension of your team.
Our ApproachPatient care coordinator answering a call
More than an answering service.
A true extension of your team.
HIPAA Certified Experts
Every Patient Care Coordinator is HIPAA certified, completes monthly training, and renews their certification annually.
Rigorous Training
Every Patient Care Coordinator is trained on your practice’s scheduling workflows, call handling, and documentation standards, with ongoing quality checks built from 16+ years of experience.
Privacy First
Your patients' sensitive information is handled with the highest level of security - we treat your practice's data as our own.
Detailed Reporting
Get a complete overview of your account - hourly call logs, outbound scheduling results, and a full breakdown of appointments booked.
FAQ
Questions + Answers
A few things practices ask us.
Want To Learn More?
We’ll find the right fit for your practice.
Fill out the form and one of our team members will reach out right away to assist you.