Live Call Relief
Every inbound, overflow, and scheduling call answered by a live, HIPAA-certified coordinator - during office hours or after them.
AI + Live Hybrid Model
AI Receptionists Answer First. A Live Person Steps In When It Matters.
Every call to your practice gets picked up on the first ring by your AI Receptionist. When a caller needs something the AI can't finish – a hard question, an anxious patient, a request outside the script – the call moves to one of our HIPAA-certified Patient Care Coordinators, live, without the caller having to repeat themselves or hang up and try again.
AI Receptionists
Live Coordinators
Hybrid
How The AI + Live Hybrid Works
How One Call Moves Between AI And A Live Coordinator
One phone number, one call flow. The handoff is seamless for the patient and happens according to your rules.
1
Your AI Receptionist Answers
First ring, 24/7. It handles new patient inquiries, scheduling requests, common FAQs, and takes a detailed message when needed. You decide how in depth the AI goes on the call.
2
The Call Escalates On Cue
You decide when your call flow routes it to a live coordinator, with nothing repeated and nothing dropped.
3
A Live Coordinator Takes Over
One of our 100+ HIPAA-certified Patient Care Coordinators picks up already briefed on the call and takes it from there, working directly in your system.
What's Included In The Hybrid Model
Every piece of AI Receptionists and Live Patient Care Coordinators, running together as one front desk.
Every Call Answered
First ring, every time, 24 hours a day. No voicemail, no hold music, no lost patients.
HIPAA Certified Patient Care Coordinators
Any call the AI can't fully resolve rolls to a HIPAA certified Patient Care Coordinator instead of your front desk.
Only from NR MedicalScheduling In Your System
Appointments booked, rescheduled, or canceled directly in your EHR, EMR, or practice management platform.
HIPAA-Certified Coordinators
Every live coordinator on the team carries required HIPAA compliance certification, with monthly re-training and annual renewals.
Multilingual Coverage
AI receptionists configurable for 80+ languages; live coordinators available in English and Spanish.
Full Reporting, Both Sides
Hourly call logs, transcripts, and outcomes for every AI and live interaction, in one account view.
700+Healthcare practices
16Years running front desks
100+Trained coordinators
99.96%Calls handled correctly, first time
Book a Demo
“We get a 10X return on our investment in NR Medical in gross sales.”
The Solution
A Front Desk That
Never Calls In.
No coverage gaps, no missed calls, no lost patients. Live Patient Care Coordinators and AI Receptionists, built to run your front desk exactly like your best hire - every single day.
Book A CallThe Solution
Everything Your Front Desk
Needs, Handled.
One connected service built around the moments your practice is most exposed - the ring nobody answers, the follow-up that slips, the patient who calls someone else instead.
24/7 Receptionists
Coverage around the clock, so the patient calling at 9pm gets a person, not a voicemail.
AI + Live Hybrid
Instant AI answers for routine requests, with a live coordinator ready the moment a call needs a human touch.
Inbound Scheduling
New patients and scheduling calls booked live, straight into your EHR, EMR, or practice management system.
Outbound & Follow-Ups
Recalls, reminders, no-show follow-up, and lead nurturing - placed on your behalf, every time.
0
Missed calls when we're covering your front desk.
How It Works
Up And Running In 3 Steps.
We do the heavy lifting. Our trained, HIPAA-certified agents handle your inbound and outbound calls, from answering and scheduling to recalls and follow-ups, all within your preferred workflow.
Choose Your Plan
Choose the plan that fits your practice.
Right NowSchedule Your Onboarding
We walk through your scripts, procedures, and systems together so everything feels seamless from day one.
Same DayGo Live
You forward your calls and we get to work answering, scheduling, and completing outbound campaigns. AI agents go live in 48 hours; live agents take 7 business days.
*Need to go live sooner? Just ask us and we will make every effort to accommodate you.
Within 48 Hours
The Result
Happy Patients.
Every call answered, every question handled with care.
That's the outcome of getting the details right.
“NR Medical, Your team has been amazing in supporting our clinics this week. Please extend our sincere gratitude to them!”
The Result
In Their Own Words
Real feedback from the clinics and practices that rely on us to get the details right, call after call.
“We are short staffed at our office today with some unexpected events, your help is lifesaving, thank you again.”
“I would say we get a 10X return on our investment in NR Medical in gross sales....That adds up to about $12,000 of additional monthly revenue.”
99.96%
Calls Handled Correctly the First Time
Why Practices Choose Us
The Best InThe Business.
No one does it like us. We live and breathe all things front desk - down to how every note is written, how every call is logged, and how every patient is treated. It's the reason 700+ practices have trusted us for 16+ years, and it's what makes us more than an answering service: we become an extension of your team.
Our ApproachPatient care coordinator answering a call
More than an answering service.
A true extension of your team.
HIPAA Certified Experts
Every Patient Care Coordinator is HIPAA certified, completes monthly training, and renews their certification annually.
Rigorous Training
Every Patient Care Coordinator is trained on your practice’s scheduling workflows, call handling, and documentation standards, with ongoing quality checks built from 16+ years of experience.
Privacy First
Your patients' sensitive information is handled with the highest level of security - we treat your practice's data as our own.
Detailed Reporting
Get a complete overview of your account - hourly call logs, outbound scheduling results, and a full breakdown of appointments booked.
FAQ
Questions + Answers
A few things practices ask us.
Want To Learn More?
We’ll find the right fit for your practice.
Fill out the form and one of our team members will reach out right away to assist you.