Every Call Answered
Answers every call on the 1st ring so patients aren't sent to voicemail - 24/7, without the cost of adding staff.
AI Receptionists for Medical Practices.
Built by a team that's spent the last 16 years running medical front desks, just like yours.
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AI Receptionists
What It Does
Everything your front desk needs, handled.
AI receptionists, built around the moments your practice needs it most. The ring nobody answers, the question that eats up staff time, the patient who calls someone else instead.
Handles Common Requests
Handles new patient inquiries, appointment requests, basic FAQs, and shares key practice information such as location, hours, services, and insurance.
Transfers Calls
Routes calls to the appropriate person or department in your office based on the rules you set.
Backed By Humans
Calls can be escalated to one of our live Patient Care Coordinators when needed (optional).
Takes Messages
Takes detailed messages, captures key info (caller name, reason, callback number, service request, urgency), and delivers it to your team instantly.
80+ Languages Available
We can configure your AI receptionist to support multiple languages based on your patient population and call needs.
Fully Customizable by NR Medical
Not your cookie-cutter, out-of-the-box AI agent. Greetings, call flows, rules, and office-specific scripting - so the AI sounds like your office and follows your exact routing preferences. You can even select from our voice and tone choices so the agent sounds exactly like you want. And because we handle setup start to finish, you can be live in as little as 48 hours.
Plenty of companies build AI.
Almost none of them have run your front desk.
You can't fake 16 years of experience. Most AI receptionist platforms were founded in the last two or three years, and serve healthcare alongside real estate and retail. We've been answering for medical practices since 2010 – and built AI on top of everything that taught us.
The NR Medical Difference
Why medical practices are choosing us for their AI needs
Six reasons 700+ practices handed their front desk to NR Medical.
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PatientHi, I need to move my appointment on Thursday, something came up at work.
NR Medical AIOf course. I have Thursday at 2:15. Would next Tuesday morning work instead?
Answered on the first ring. No voicemail. No callback list. No missed opportunities.
Six Reasons Practices Choose Us
More than just what the AI can do, because every vendor's list looks the same. This is what's behind ours.
Hear Our AI In Action
Be the patient. Call our AI yourself and hear what yours would sound like.
Sixteen Years In Medical Front Offices
We know how patients describe symptoms and which calls need same-day attention. Most AI vendors have been around for two or three years.
We've Already Built Our Own Software For Over A Decade
The systems running our business are ours, written and maintained in-house. AI is the newest layer on software we already own, not our first attempt at building something.
We Handle 100% Of Setup
Call flows, scripts, routing rules, and full testing before the first patient call comes through. Fully customizable to how your practice runs, with no IT projects landing on your team.
An Account Manager Who Knows Your Practice
Your dedicated account manager knows your providers, your schedule, and your preferences – and is backed by an experienced team that keeps everything covered. New provider? Holiday hours? Script change? Just ask. We'll make the update, test it, and confirm it's working. And when you need us, you'll reach a real person, not a support ticket.
Live Agents Behind The AI, If You Want Them
When the AI reaches its limit, the call can roll to our trained, live coordinators instead of your front desk. See the hybrid option
Only from NR Medical24/7 Coverage: Nights, Weekends And Holidays
Patients call when something worries them, not when the office is open. Every call gets answered around the clock, and you see exactly what happened.
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“We get a 10X return on our investment in NR Medical in gross sales.”
The Solution
A Front Desk That
Never Calls In.
No coverage gaps, no missed calls, no lost patients. Live Patient Care Coordinators and AI Receptionists, built to run your front desk exactly like your best hire - every single day.
Book A CallThe Solution
Everything Your Front Desk
Needs, Handled.
One connected service built around the moments your practice is most exposed - the ring nobody answers, the follow-up that slips, the patient who calls someone else instead.
Live Call Relief
Every inbound, overflow, and scheduling call answered by a live, HIPAA-certified coordinator - during office hours or after them.
24/7 Receptionists
Coverage around the clock, so the patient calling at 9pm gets a person, not a voicemail.
AI + Live Hybrid
Instant AI answers for routine requests, with a live coordinator ready the moment a call needs a human touch.
Inbound Scheduling
New patients and scheduling calls booked live, straight into your EHR, EMR, or practice management system.
Outbound & Follow-Ups
Recalls, reminders, no-show follow-up, and lead nurturing - placed on your behalf, every time.
0
Missed calls when we're covering your front desk.
How It Works
Up And Running In 3 Steps.
We do the heavy lifting. Our trained, HIPAA-certified agents handle your inbound and outbound calls, from answering and scheduling to recalls and follow-ups, all within your preferred workflow.
Choose Your Plan
Choose the plan that fits your practice.
Right NowSchedule Your Onboarding
We walk through your scripts, procedures, and systems together so everything feels seamless from day one.
Same DayGo Live
You forward your calls and we get to work answering, scheduling, and completing outbound campaigns. AI agents go live in 48 hours; live agents take 7 business days.
*Need to go live sooner? Just ask us and we will make every effort to accommodate you.
Within 48 Hours
The Result
Happy Patients.
Every call answered, every question handled with care.
That's the outcome of getting the details right.
“NR Medical, Your team has been amazing in supporting our clinics this week. Please extend our sincere gratitude to them!”
The Result
In Their Own Words
Real feedback from the clinics and practices that rely on us to get the details right, call after call.
“We are short staffed at our office today with some unexpected events, your help is lifesaving, thank you again.”
“I would say we get a 10X return on our investment in NR Medical in gross sales....That adds up to about $12,000 of additional monthly revenue.”
99.96%
Calls Handled Correctly the First Time
Why Practices Choose Us
The Best InThe Business.
No one does it like us. We live and breathe all things front desk - down to how every note is written, how every call is logged, and how every patient is treated. It's the reason 700+ practices have trusted us for 16+ years, and it's what makes us more than an answering service: we become an extension of your team.
Our ApproachPatient care coordinator answering a call
More than an answering service.
A true extension of your team.
HIPAA Certified Experts
Every Patient Care Coordinator is HIPAA certified, completes monthly training, and renews their certification annually.
Rigorous Training
Every Patient Care Coordinator is trained on your practice’s scheduling workflows, call handling, and documentation standards, with ongoing quality checks built from 16+ years of experience.
Privacy First
Your patients' sensitive information is handled with the highest level of security - we treat your practice's data as our own.
Detailed Reporting
Get a complete overview of your account - hourly call logs, outbound scheduling results, and a full breakdown of appointments booked.
FAQ
Questions + Answers
A few things practices ask us.
Want To Learn More?
We’ll find the right fit for your practice.
Fill out the form and one of our team members will reach out right away to assist you.