What happens when every call gets answered.

Case studies, client feedback, and patient praise from 16 years of running the front desk for healthcare practices.

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700+healthcare practices trust us
16 yearsin business
100+trained patient care coordinators
99.96%of calls handled correctly the first time

Case studies

Four practices, four different problems. Here is what we took on and what changed.

Recare, unscheduled treatment plans, and incoming calls

Dental practice in Denver, North Carolina

No call goes unansweredAnd every patient due for hygiene is getting a call.

Challenge: The office kept putting off calls to patients who were due for hygiene appointments and patients with unscheduled treatment plans. Staff were also tied up with incoming calls, and some of those went to voicemail.
Solution: Our Live Patient Care Coordinators call every patient due for hygiene and every patient who hasn't scheduled a recommended treatment. The office also forwards its incoming calls to us. We book appointments, answer patient questions, and transfer calls to the office when needed.
Result: Patients come in consistently for hygiene and cleaning appointments, and those with open treatment plans are on track to finish their care. No call goes unanswered, and the staff no longer have to spend their day on the phone.

Incoming phone call relief

Optometry company with 100+ stores across seven US states and Puerto Rico

A live person on every callAnd more new and established patient appointments.

Challenge: The phone number on the company website led to an automated call tree. Patients hung up when they realized it was automated, and many couldn't get routed to the right person or location. New patients were lost and existing patients grew frustrated.
Solution: All incoming calls forward to NR Medical, where a live Patient Care Coordinator answers every one. We schedule new and existing patient appointments, answer insurance and location questions, share current promotions, and transfer calls to the patient's preferred store when needed.
Result: The volume of new and established patient appointments went up. Every call is answered by a live person ready to help, and patients leave the call with a positive experience.

Recare, reactivations, and no-show follow-up

Chiropractic practice with 3 locations in Georgia

70 patients reactivatedPatients who hadn't been seen since 2016.

Challenge: The office couldn't keep up with calls to patients who were due for an adjustment or hadn't been seen in years. There was no time to call back patients who cancelled or missed an appointment, and without reminders, patients weren't returning on a regular basis.
Solution: We personally call patients who are currently due and those who haven't been in for years, reaching out three times over two to three months to improve the chance of connecting. We also call patients who cancelled or didn't show up.
Result: The practice saw more patient appointments and more revenue. Patients who hadn't visited in years are coming back and paying for additional services. We've already reactivated 70 patients who hadn't been seen since 2016.

Patient satisfaction surveys

Optometry practice in Carrollton, Georgia

Feedback patients wouldn't give in personAnd an easy path to Google and Yelp reviews.

Challenge: In a close-knit community, this practice's reputation is everything. When staff ran patient surveys in-house, patients weren't comfortable being fully candid. Most planned to return and didn't want to risk offending the office or the person asking.
Solution: We call patients as a neutral third party to run the satisfaction surveys. The practice found the feedback we collected was substantially more valuable than what it had gathered in-house.
Result: The practice learned things about the patient experience it would never have heard otherwise. When patients share positive feedback, we encourage them to post a review and email the Google or Yelp link directly so it takes them seconds.

What our clients are saying

Feedback from the practice owners, physicians, and office managers we answer the phones for.

I would say we get a 10X return on our investment in NR Medical in gross sales…. That adds up to about $12,000 of additional monthly revenue, which we can project will up to an additional $144,000 annually.

Dr. Scott HufferPracticing optometrist and partner at an optometry practice with two locations in New Hampshire

NR Medical, Your team has been amazing in supporting our clinics this week. Please extend our sincere gratitude to them!

Office managerOne of the largest networks of independent primary care practices in North Carolina

We are short staffed at our office today with some unexpected events, your help is lifesaving, thank you again.

Intake managerBusy ophthalmology center in Nevada

I want to definitely commend this rep, as they accurately read the red flag on file and gave patient accurate information. Thank you!

Owner and clinic directorChiropractic and wellness clinic in California

Hi NR Medical Team! Happy Thursday! I hope this email finds you well and I want to say thank you very much for the excellent quality of work! I utilize your services for two practices of mine and recommend NR Medical to all of my colleagues often!

Practicing optometristOptometric office in Costa Mesa, California

Thanks for the excellent update. I am very pleased with the call answer rate. Thanks to you all for your hard work.

Practicing physicianOne of the largest networks of independent primary care practices in North Carolina

What our clients' patients are saying

Kind words from patients, each about the coordinator who took their call.

You are very polite and helpful.

Grizelle GuevaraPatient Care Coordinator

You've been so helpful. Thank you so much. I appreciate that!

Kevin AvellanosaPatient Care Coordinator

You're rockstar! I love you, thank you so much.

Marvilyn PomperadaPatient Care Coordinator

You are remarkable. You had been very professional. I really appreciate it. Thank you so much!

Ricardo GaytonPatient Care Coordinator

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The Solution

A Front Desk That
Never Calls In.

No coverage gaps, no missed calls, no lost patients. Live Patient Care Coordinators and AI Receptionists, built to run your front desk exactly like your best hire - every single day.

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The Solution

Everything Your Front Desk
Needs, Handled.

One connected service built around the moments your practice is most exposed - the ring nobody answers, the follow-up that slips, the patient who calls someone else instead.

Live Call Relief

Every inbound, overflow, and scheduling call answered by a live, HIPAA-certified coordinator - during office hours or after them.

24/7 Receptionists

Coverage around the clock, so the patient calling at 9pm gets a person, not a voicemail.

AI + Live Hybrid

Instant AI answers for routine requests, with a live coordinator ready the moment a call needs a human touch.

Inbound Scheduling

New patients and scheduling calls booked live, straight into your EHR, EMR, or practice management system.

Outbound & Follow-Ups

Recalls, reminders, no-show follow-up, and lead nurturing - placed on your behalf, every time.

Missed calls when we're covering your front desk.

How It Works

Up And Running In 3 Steps.

We do the heavy lifting. Our trained, HIPAA-certified agents handle your inbound and outbound calls, from answering and scheduling to recalls and follow-ups, all within your preferred workflow.

Choose Your Plan
Choose the plan that fits your practice.
Right Now
Schedule Your Onboarding
We walk through your scripts, procedures, and systems together so everything feels seamless from day one.
Same Day
Go Live
You forward your calls and we get to work answering, scheduling, and completing outbound campaigns. AI agents go live in 48 hours; live agents take 7 business days.
*Need to go live sooner? Just ask us and we will make every effort to accommodate you.
Within 48 Hours

Doctor and young patient sharing a high five

The Result

Happy Patients.

Every call answered, every question handled with care.
That's the outcome of getting the details right.

“NR Medical, Your team has been amazing in supporting our clinics this week. Please extend our sincere gratitude to them!”

Office Manager, Primary Care Network, North Carolina

The Result

In Their Own Words

Real feedback from the clinics and practices that rely on us to get the details right, call after call.

“We are short staffed at our office today with some unexpected events, your help is lifesaving, thank you again.”

Intake Manager for a busy ophthalmology center in Nevada

“I would say we get a 10X return on our investment in NR Medical in gross sales....That adds up to about $12,000 of additional monthly revenue.”

Dr. Scott Huffer, Optometrist, New Hampshire

99.96%

Calls Handled Correctly the First Time

Why Practices Choose Us

The Best InThe Business.

No one does it like us. We live and breathe all things front desk - down to how every note is written, how every call is logged, and how every patient is treated. It's the reason 700+ practices have trusted us for 16+ years, and it's what makes us more than an answering service: we become an extension of your team.

Our Approach

HIPAA Certified Experts

Every Patient Care Coordinator is HIPAA certified, completes monthly training, and renews their certification annually.

Rigorous Training

Every Patient Care Coordinator is trained on your practice’s scheduling workflows, call handling, and documentation standards, with ongoing quality checks built from 16+ years of experience.

Privacy First

Your patients' sensitive information is handled with the highest level of security - we treat your practice's data as our own.

Detailed Reporting

Get a complete overview of your account - hourly call logs, outbound scheduling results, and a full breakdown of appointments booked.

FAQ

Questions + Answers

A few things practices ask us.

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