Angela Aprahamian
Founder/CEO
NR Medical team collaborating at a tableWe’re building a better future for healthcare.
Better experiences, simpler communication, and stronger connections between patients and providers.
Our Core Leadership
Meet the people shaping NR Medical's vision and driving a better future for healthcare. Our leadership brings together experience, expertise, and a shared commitment to helping practices and patients connect better.
Amanda Freudenberg
CMO/Partner
Aurora Ramos
Operations Manager
Angela Sturm
Director of Operations
We’re based in California, with a team dedicated to helping healthcare practices deliver better patient experiences, wherever they are.
Real Practices. Real Results
See how healthcare teams are using NR Medical to streamline patients communication, reduce missed calls, and deliver a better front-office experience.
“NR Medical, Your team has been amazing in supporting our clinics this week. Please extend our sincere gratitude to them!”
Office manager
One of the largest networks of independent primary care practices in North Carolina
“We are short staffed at our office today with some unexpected events, your help is lifesaving, thank you again.”
Intake manager
Busy ophthalmology center in Nevada
“Thanks for the excellent update. I am very pleased with the call answer rate. Thanks to you all for your hard work.”
Practicing physician
One of the largest networks of independent primary care practices in North Carolina
The Solution
A Front Desk That
Never Calls In.
No coverage gaps, no missed calls, no lost patients. Live Patient Care Coordinators and AI Receptionists, built to run your front desk exactly like your best hire - every single day.
Book A CallThe Solution
Everything Your Front Desk
Needs, Handled.
One connected service built around the moments your practice is most exposed - the ring nobody answers, the follow-up that slips, the patient who calls someone else instead.
Live Call Relief
Every inbound, overflow, and scheduling call answered by a live, HIPAA-certified coordinator - during office hours or after them.
24/7 Receptionists
Coverage around the clock, so the patient calling at 9pm gets a person, not a voicemail.
AI + Live Hybrid
Instant AI answers for routine requests, with a live coordinator ready the moment a call needs a human touch.
Inbound Scheduling
New patients and scheduling calls booked live, straight into your EHR, EMR, or practice management system.
Outbound & Follow-Ups
Recalls, reminders, no-show follow-up, and lead nurturing - placed on your behalf, every time.
0
Missed calls when we're covering your front desk.
How It Works
Up And Running In 3 Steps.
We do the heavy lifting. Our trained, HIPAA-certified agents handle your inbound and outbound calls, from answering and scheduling to recalls and follow-ups, all within your preferred workflow.
Choose Your Plan
Choose the plan that fits your practice.
Right NowSchedule Your Onboarding
We walk through your scripts, procedures, and systems together so everything feels seamless from day one.
Same DayGo Live
You forward your calls and we get to work answering, scheduling, and completing outbound campaigns. AI agents go live in 48 hours; live agents take 7 business days.
*Need to go live sooner? Just ask us and we will make every effort to accommodate you.
Within 48 Hours
The Result
Happy Patients.
Every call answered, every question handled with care.
That's the outcome of getting the details right.
“NR Medical, Your team has been amazing in supporting our clinics this week. Please extend our sincere gratitude to them!”
The Result
In Their Own Words
Real feedback from the clinics and practices that rely on us to get the details right, call after call.
“We are short staffed at our office today with some unexpected events, your help is lifesaving, thank you again.”
“I would say we get a 10X return on our investment in NR Medical in gross sales....That adds up to about $12,000 of additional monthly revenue.”
99.96%
Calls Handled Correctly the First Time
Why Practices Choose Us
The Best InThe Business.
No one does it like us. We live and breathe all things front desk - down to how every note is written, how every call is logged, and how every patient is treated. It's the reason 700+ practices have trusted us for 16+ years, and it's what makes us more than an answering service: we become an extension of your team.
Our ApproachPatient care coordinator answering a call
More than an answering service.
A true extension of your team.
HIPAA Certified Experts
Every Patient Care Coordinator is HIPAA certified, completes monthly training, and renews their certification annually.
Rigorous Training
Every Patient Care Coordinator is trained on your practice’s scheduling workflows, call handling, and documentation standards, with ongoing quality checks built from 16+ years of experience.
Privacy First
Your patients' sensitive information is handled with the highest level of security - we treat your practice's data as our own.
Detailed Reporting
Get a complete overview of your account - hourly call logs, outbound scheduling results, and a full breakdown of appointments booked.
FAQ
Questions + Answers
A few things practices ask us.
Want To Learn More?
We’ll find the right fit for your practice.
Fill out the form and one of our team members will reach out right away to assist you.